Website & Consumer User Terms & Conditions

1. Overview of These Terms

These Terms outline the rules and guidelines for using our website, https://ezo.app/ (“our site” or “website” or “EZO Systems” or "EZO") and for your personal Account (referred to as your “Account”) and the related services we provide. It also includes other essential information you should be aware of.

These Terms and conditions, along with the Fees Page and any other applicable Terms for our services, constitute a legal agreement (the “Agreement” or “Terms”) between:

• You, the Account holder; and
• Us, EZO Systems.

Understanding how your Account operates is crucial. You can request a copy of these Terms on our website at any time. For additional information, you might find our FAQs helpful; however, please note that the FAQs do not form part of our Agreement with you.

While our primary service platform is our web app, we also offer services via mobile app, web pages, other apps, APIs, and other channels. These Terms apply regardless of how you access our services. This means they cover all methods of accessing a particular service, even if a specific method is mentioned in these Terms.

This Agreement also extends to other electronic money (“e-money”) Accounts you may open through our app and any others we may offer to you as an Account holder.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

2. About Us, EZO, and Contact Information

Our site and services are managed by EZO Systems (“we” or “us”). We are a company registered in Quebec, Canada under the name 9467-4116 Québec inc. and company number 1177666337 (Quebec Enterprise Register), with our registered office located at 145 145-710 Rue Bouvier CP 70152 Quebec Québec G2J0A2 Canada.

We are regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and Revenu Québec (license pending) as a Money Service Business (MSB). You can find us listed on FINTRAC’s public MSB Registry under the registration number C100000157. We are also registered as a Payment Service Provider (PSP) with the Bank of Canada for the purposes of the Retail Payments Activities Act (RPAA). You can find EZO listed on the Bank of Canada’s public PSP Applicant Registry.

To get in touch, please email us at info@ezo.app.

3. Acceptance of These Terms

By accessing and using the website and our services, you confirm that you accept these Terms and agree to abide by them. If you disagree with any part of these Terms, please refrain from using our site. We recommend printing a copy of these Terms for your records.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

‍3.1 Additional Applicable Terms

‍Your use of EZO Systems is also governed by the following additional Terms:

• Privacy Policy, which details how we handle your personal data. By using our site, you consent to this processing and confirm that all data you provide is accurate.
• Cookie Policy, which provides information about the cookies used on our site.

4. Modification, Accuracy and Corrections of Information and Terms

Each time you use EZO Systems, please review the Terms to ensure you understand the conditions that apply at that time. We may at any time update these Terms for the following, but not limited to, reasons:

• To comply with legal or regulatory requirements.
• To reflect changes in how our business operates, especially if changes are needed due to alterations in financial systems or technology.
• To make them clearer or more helpful to you.
• To account for changes in the costs of running our business.
• Because we are modifying or introducing new services or products that affect existing ones covered by these Terms.

4.1 Notifications About Changes

‍If we introduce a new product or service that doesn’t alter your Account Terms, we may add it immediately and inform you before you use it. For other changes, we aim to provide you with one month's notice through email or the EZO app.

Please ensure your contact information is up to date to receive all notifications.

From time to time, information on our site or within our services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, fees, offers, charges, transit times, or availability.

EZO Systems reserves the right to correct any such errors, inaccuracies, or omissions and to modify or update information or cancel orders if any information in the service or on any related website is found to be inaccurate, without prior notice, including after you have submitted your order.

We are under no obligation to update, amend, or clarify information in the service or on any related website—including, but not limited to, pricing information—except as required by law. Any specified update or refresh date applied in the service or on any related website should not be interpreted to mean that all information in the service or on any related website has been modified or updated.

In case of disagreements regarding rates or fees, our records serve as the final reference. Using our services signifies agreement to this clause.

‍4.2 Update to the Website

‍We may update and modify our site occasionally to reflect changes in our products and business projects. We will attempt to provide reasonable notice of any significant changes.

Our general website is provided free of charge. We do not guarantee that EZO Systems will always be available or uninterrupted. We may suspend, withdraw, or restrict access to parts or all of our site for business or operational reasons and will strive to give reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that anyone who accesses EZO Systems through your internet connection is aware of these Terms and complies with them.

‍4.3 Third-Party Materials

‍EZO Systems may contain links to other websites and resources provided by third parties. These links are for your information only and should not be interpreted as our endorsement of those websites or their content.

We have no control over the contents of those third-party sites or resources. You acknowledge and agree that we are not responsible for any information, content, or services found in such third-party materials accessible via links from our site.

‍4.4 User-Generated Content

‍EZO Systems may include information and materials uploaded by other users. This content has not been verified or approved by us, and the views expressed by other users do not represent our views or values.

If you wish to complain about content uploaded by other users, please contact us via email at info@ezo.app.

5. Uploading Content on EZO Systems

When you use a feature that allows you to upload content to EZO Systems or interact with other users, you must comply with the content standards outlined in these Terms.

You warrant that any contribution complies with those standards and will be liable to us for any breach of that warranty. This means you are responsible for any loss or damage we suffer due to your breach.

Any content you upload will be considered non-confidential and non-proprietary. You retain all ownership rights in your content but grant us and other users a limited license to use, store, copy, distribute, and disclose it to third parties.

We have the right to disclose your identity to any third party claiming that content you posted violates their intellectual property rights or privacy.We reserve the right to remove any content you upload if we believe it does not comply with the standards set out in these Terms.You are responsible for securing and backing up your content.

We do not guarantee that EZO Systems will be secure or free from bugs or viruses. You are responsible for configuring your technology, computer programs, and platform to access our site and should use your own virus protection software.

You must not misuse EZO Systems by introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material. You must not attempt unauthorized access to our site, the server on which it is stored, or any server, computer, or database connected to EZO Systems. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. Breaching this provision may constitute a criminal offense under the Criminal Code of Canada, including but not limited to Sections 342.1 (Unauthorized Use of Computer) and 430(1.1) (Mischief in Relation to Data). We will report any such breach to the relevant law enforcement authorities and will cooperate by disclosing your identity to them. In the event of such a breach, your right to use EZO Systems will cease immediately.

6. Linking to EZO Systems

You may link to our website pages, provided it is done in a way that is fair, legal, and does not damage our reputation or take advantage of it. You must not establish a link suggesting any form of association, approval, or endorsement on our part where none exists.

You must not link to EZO Systems from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of EZO Systems other than the homepage.

We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with the content standards set out in these Terms. If you wish to link to or make use of content on EZO Systems beyond what is described above, please contact us via the email info@ezo.app.

7. Modifications to the Services, Prices and Products

Prices for our products and services at EZO Systems may change at any time without prior notice. We reserve the right to modify or discontinue any service—or any part of its content—at our sole discretion and without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of any service.

Certain products or services may be available exclusively online through our website. EZO Systems reserves the right, but is not obligated, to limit the sales of our products or services to any individual, geographic area, or jurisdiction, as we may determine on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer.

All descriptions of products and pricing are subject to change at any time without notice, solely at our discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited by law.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Additionally, we do not warrant that any errors in our services will be corrected.

8. Information on Your Account

8.1 Fiat Services in the EZO SuperWallet

‍Your Account is a “virtual” Account that stores your electronic money (e-money). It can hold e-money in multiple currencies simultaneously. The e-money Account is not a bank account.

E-money is a digital alternative to cash. When you or someone else provides us with money in a particular currency, we issue an equivalent amount of e-money in that currency. We store this e-money in your Account, the EZO SuperWallet. In these Terms, we refer to e-money simply as “money.”

The following fiat services may be offered to you by EZO Systems:

• A hosted e-money Account that allows you to deposit and store fiat funds, such as Canadian dollars (“CAD”), on the EZO platform for use exclusively within the EZO platform.

Funds stored in the Fiat Account represent electronically stored monetary value intended for use solely within Canada for the payment or partial payment of goods and/or services provided by EZO Systems. Please note that fiat funds held in your Fiat Account are not covered by the Canada Deposit Insurance Corporation (CDIC), as they are safeguarded instead (more information in the Safeguarding Your Funds section).

9. How to Use Money in Your Account

Once your Account contains e-money, you can utilize our services. For example, you can:

• Send and receive money to and from other accounts within and outside our platform;
• Exchange money from one currency to another via EZO Swap (we refer to this as a “currency exchange”);
• On-ramp, off-ramp and swap cryptocurrencies through EZO Swap Cryptocurrency product, enabling you to buy or sell cryptocurrencies such as Bitcoin (BTC) and Ethereum (ETH) to or from self-custody wallets or external centralized exchanges (CEXs);
• Access the EZO Self-Custody Wallet integrated into the EZO ecosystem; and
• View and manage your Account information.

We continuously add new features and services. We’ll inform you about these updates through our app and/or newsletter.

10. Eligibility to Open an Account

Generally, you must be a (1) Canadian citizen or Canadian resident, who ordinarily resides in Canada, (2) you are not on any Canadian or US government list of prohibited, sanctioned or restricted persons, and (3a) you are at least the age of majority in your state or province of residence, or (3b) that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If you are minor and we permit you to have an Account or other services, we’ll inform you of any special Terms and conditions that apply.

When you request to open an Account, we or our representatives will ask for information about you, your occupation, and the source of the funds you will deposit. We do this for several reasons, including verifying your credit score and identity, and complying with legal and regulatory requirements.

Our Privacy Policy explains more about how we use your information for these and other purposes. Once we have all the necessary information, we’ll proceed to open your Account.

You are not permitted to:

• Open more than one personal Account;
• Use a personal Account for business purposes; or
• Open a new personal Account if we’ve previously closed one in your name.

If you wish to use an Account for business purposes, you’ll need to apply for an Enterprise Account. Using your personal Account for business purposes is a violation of this Agreement.

Use of the Account for third parties is not permitted under any circumstances.

‍10.1 Keeping Your Information Updated

Please ensure your personal details are current and notify us immediately if any information you’ve provided changes. If we discover any inaccuracies in your information, we’ll update it accordingly.

To meet our legal and regulatory obligations, we may occasionally request additional information from you (for example, if there’s an increase in your spending). Periodic reviews and updates may be required to ensure compliance with our Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures​​​​. Please provide this information promptly to avoid any disruptions to your Account or our services.

We are fully committed to complying with all relevant local, provincial, national, and international laws related to our services. This includes strict adherence to anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.

11. Access Information About Payments Into and Out of Your Account

You can view all transactions - both incoming and outgoing - related to your Account through the EZO app. We will not modify your Account information, and it will remain accessible to you via the EZO app as long as you are a customer. If you wish to retain a copy of this information after closing your Account, you must download it while your Account is still active. You can download this data from the app at any time.

We will send a notification to your email address each time a payment is made to or from your Account. While you have the option to disable these notifications, we recommend keeping them on. If you choose to turn them off, please regularly check your transactions in the EZO app. Staying informed about all payments into and out of your Account is important for your financial security.

11.1 Communication Between EZO Systems and You

Our primary method of communication with you is through email.

This is how we will provide Account information and notify you about any fraud or suspected fraud related to your Account. We will also inform you of any security threats to your Account via email. Please ensure you regularly check your emails for such information.

To help secure your Account, promptly download the latest software updates for your mobile device and update the EZO app as soon as new versions are available.

We may also communicate with you via the EZO app, text message or email, so please regularly check your messages and email inbox.

Our communications will typically be in English or French.

12. Closing Your Account

You can close your Account—and thereby terminate this Agreement—at any time by notifying us. You can do this by writing to us at our head office, or by emailing us at info@ezo.app. 

You are responsible for paying any outstanding charges you have incurred (for example, if you’ve requested additional services). We may also charge any applicable cancellation fees related to other agreements you’ve entered into with us (for example, if you cancel a subscription under specific Terms).

We will ask you to withdraw any remaining positive balance in your Account, including liquidating any other balances you have in other EZO Accounts within the app. Once you have liquidated any other balances and your Account balance is zero, we will close your Account. You will then lose access to the app, including other EZO Accounts, services, and any associated features.

If your Account is temporarily restricted, we may not be able to close it until we have completed our investigations.

13. Safeguarding Your Funds

When we become aware of a payment intended for your Account, or when you add money to it, we immediately issue the equivalent value of electronic money (e-money) to your Account.

Upon receiving that payment or the funds you’ve added, your funds are held by EZO Systems in designated Client Money Accounts (“CMAs”) in either:

• One of our trusted payment service providers who are regulated and comply with Canadian financial regulations. They hold your funds in dedicated client money accounts with major commercial banks, keeping your funds separate from their own and ours; or
• One of our dedicated client money bank accounts held with major commercial banks. These client money accounts keep your funds separate from our own funds, and the types of banks we can use are regulated; or
• Invested in liquid and secure assets other than cash approved by our regulator, which are also kept in dedicated client accounts with financial institutions. These assets can easily and immediately be converted into cash with little or no loss of value.

We refer to this process as “safeguarding.”

These funds are held by EZO Systems on your behalf and kept separate from EZO Systems’ corporate funds. Any interest earned on the funds in the CMAs is payable to EZO Systems and will not be credited to you. The funds in the CMAs are pooled with funds from other users, and you may be exposed to losses or shortfalls in the pooled funds. In the event of an unlikely shortfall or the insolvency of the Safeguarding Institution, you acknowledge that you may not be able to recover the full value of your funds.

In Canada, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and relevant national regulations, including those governed by the Office of the Superintendent of Financial Institutions (OSFI) and the Canadian Retail Payments Activities Act (RPAA), apply to EZO Systems. These laws are designed to ensure the safety, liquidity, and anti-money laundering (AML) compliance of funds deposited in e-money accounts.

By using the EZO Account, you agree, including for the benefit of the Safeguarding Institutions, that:

• The CMA arrangements do not establish any agreement between you and the Safeguarding Institutions, and you will have no rights under such agreements;
• The Safeguarding Institutions have no obligations to you, and you cannot make any claims against the Safeguarding Institutions for services provided to EZO Systems; and
• Your rights and obligations concerning any services provided to you are exclusively with EZO Systems, and not with the Safeguarding Institutions.

The timing of when we receive a payment for you or the funds you add depends on the method used:

• Inbound Bank Transfers (local & international), e-Transfers and bill payments: We only become aware of these when they arrive in our bank account. Once received, we immediately issue the e-money to your Account.

A business day refers to any day other than a weekend or public holiday in Canada.

We continue safeguarding your funds until you withdraw them. This occurs when you spend or withdraw money using the EZO services, send it to another bank account or EZO user, or use it in any other way.

13.1 What Happens in Case of Insolvency

Safeguarding helps protect your funds in the unlikely event that we become insolvent. Should this unlikely event occur, you (and all our other customers) would receive your e-money balances from our client money bank accounts. This process would be managed by an insolvency practitioner, not by us. Safeguarding regulations ensure that, after any insolvency-related costs are covered, you will be paid from our client money accounts before any other creditors.

Please note that the funds in your Account are not covered by the Canada Deposit Insurance Corporation (CDIC), as they are safeguarded instead.

14. Account Security

We take extensive measures to keep your money safe and ask that you do the same by protecting your security details and Account access. You can also consult the Security page on our website.

If you create or are provided with a user ID, password, or any other security information for EZO Systems, you must treat this information as confidential and not disclose it to any third party.

We reserve the right to disable any user ID or password, whether chosen by you or assigned by us, if we have reasons to believe you have violated any of these Terms.

If you suspect that someone else knows your user ID or password, please notify us immediately using the email info@ezo.app.

This means you should not keep your security details near your EZO access devices or write them down without proper protection. If you need to record them, make sure to disguise or secure them appropriately.

It’s easy to overlook the steps necessary to keep your money secure. Here are some tips:

• Log Out When Not in Use: Always log out of the EZO app (or any other means of accessing your Account) when you’re not using it.
• Secure Your Devices: Keep the devices you use to access your Account secure with passkeys, passwords, PINs, or biometric locks.
• Protect Login Credentials: Safeguard the factors used to log into your Account (such as your email account, SIM card, or phone number) and do not allow others to use them.
• Update Software Regularly: Download the latest software updates for your device and update the EZO app as soon as they are available.

If your EZO access methods are lost or stolen, or if you believe your Account or security details may be compromised, contact us through info@ezo.app as soon as possible.

14.1 How to Contact Us

You can reach us through any of the following methods:

• Write to Us: 145 145-710 Rue Bouvier CP 70152 Quebec Quebec G2J0A2 Canada
• Halt Your EZO Services in an Emergency Situation: +1 (418) 572-5188
• Report a Lost or Stolen Access Method or Security Details: Send us a message through our Contact Page, the EZO app on another device or email us at info@ezo.app. 

15. Any Restrictions on Using Your Account

Please use your Account and our services responsibly and sensibly. You must not use your Account, directly or indirectly, in the following ways:

• For illegal activities (e.g., committing fraud).
• In any manner that we reasonably believe could harm our ability to provide services.
• To control or use an Account that does not belong to you.
• To allow anyone else to access or use your Account or the EZO app.
• To engage in speculative trading of foreign currencies (i.e., attempting to profit from expected changes in currency values) or to exploit discrepancies in the foreign exchange market.

16. Funding Money to Your Account

16.1 Overview

You can fund your EZO SuperWallet using methods that ensure all incoming funds come from accounts or wallets held in your own name. 

Important: All funding must comply with Canadian regulations, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

16.2 Funding Methods

• Bank Transfers (EFT, Bill Payment, Interac e-Transfer): You may only add funds from bank accounts held in your own name.
• Cryptocurrency Deposits: You may deposit supported cryptocurrencies from external self-custody wallets or external centralized exchange (CEX) accounts registered in your name. Upon receipt, these cryptocurrencies will be automatically converted into Canadian Dollars (CAD).

16.3 Instructions

When funding by Bank Transfers, please use the specific account details provided in the EZO app. Ensure that the name on your sending bank account matches your EZO Account name. 

Once we receive your funds, we will credit your EZO SuperWallet with the equivalent amount in electronic money.

Please follow the app’s prompts carefully to avoid any delays.

16.4 Currency Information

Currently, you may only add funds in CAD or supported cryptocurrencies, which will be automatically converted to CAD upon arrival.

The Account details you need to use depend on the currency you’re adding. For instance, if you wish to add funds in Canadian Dollars (CAD), you must use the “Canadian Dollar Account” details specified in the EZO app.

If you send funds in a different currency, we may either reject them or perform a currency exchange using our current exchange rates, which may result in additional fees. Please note that exchange rates fluctuate, which may affect the amount credited to your account. If you use a bank account in one currency to add money to your Account in a different currency, your bank or card provider may charge a fee.

When adding funds to your Account, please follow the instructions and comply with any limits outlined in the EZO app.

16.5 Limits

We may impose limits on the amount you can deposit at one time or over a certain period. These limits may change periodically, and you can find up-to-date information about them in our app or FAQ.

16.6 Processing Time

We understand the importance of timely payments. We aim to process deposits promptly. However, processing times vary based on the funding method and third-party providers:

• Interac e-Transfers: Usually within 30 minutes.
• Bill Payments & EFTs: Typically 1–2 business days.
• Cryptocurrency Deposits: Dependent on blockchain confirmation times.

Note: A business day is any day other than a weekend or a public holiday in Canada.

16.7 Fees

We aim to provide our payment and deposit services with the lowest possible fees. However, some methods of adding funds may incur costs for us. Where applicable, we may pass this cost on to you as a markup to cover operational expenses, and you will always be informed of any fees in advance.

Please note that other banks, intermediary financial institutions, or blockchain networks involved in processing your withdrawal may also deduct fees, resulting in you receiving less than the initially requested amount. For example, you might receive $85 CAD from your $100 CAD funding because your bank charged a $15 fee.

16.8 Verification Requirements

For security and compliance reasons, we may require additional verification or documentation before processing a deposit. Please ensure your Account information is up to date to avoid delays.

17. Withdrawing Money from Your Account

17.1 Overview

You can withdraw funds from your EZO SuperWallet to bank accounts or cryptocurrency wallets held in your own name.

Important: All withdrawals must comply with Canadian regulations, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

17.2 Withdrawal Methods:

• Bank Withdrawals (EFT, Interac e-Transfer): You may only withdraw funds to Canadian bank accounts held in your own name.
• Cryptocurrency Withdrawals: You may withdraw supported cryptocurrencies to self-custody wallets or external centralized exchange (CEX) accounts registered in your name.

17.3 Instructions

When withdrawing by Bank Transfer, please use the instructions provided in the EZO app and ensure the receiving bank account matches the name on your EZO Account.

Once we process your withdrawal, funds will be transferred from your EZO SuperWallet to the designated bank account or cryptocurrency wallet.

Please follow the app’s prompts carefully to avoid any delays.

17.4 Currency Information

Initially, you can only withdraw funds in Canadian Dollars (CAD) or supported cryptocurrencies. If you withdraw funds in a currency different from your Account balances, we will convert them to CAD using our current exchange rates before initiating the withdrawal.

Please note that exchange rates fluctuate and may affect the amount you receive. If the receiving bank or wallet is denominated in a different currency, that institution may also perform a currency exchange and charge fees accordingly.

17.5 Limits

We may impose limits on the amount you can withdraw at one time or over a certain period. These limits may change periodically, and you can find up-to-date information about them in our app or FAQ.

17.6 Processing Time

We understand the importance of timely withdrawals. We aim to process them promptly, but actual delivery times vary by method and provider:

• Interac e-Transfers: Usually within 30 minutes.
• EFTs: Typically 1–2 business days.
• Cryptocurrency Withdrawals: Dependent on blockchain confirmation times.

Note: A business day is any day other than a weekend or a public holiday in Canada.

17.7 Fees

We aim to provide our payment and withdrawal services with the lowest possible fees. However, some methods of withdrawal, including certain fiat withdrawals or cryptocurrency transfers, may incur costs for us. Where applicable, we may pass this cost on to you as a markup to cover operational expenses. Any applicable fees will be displayed in the EZO app before you confirm a payment. You can also view our current fees on our Fees Page.

Please note that other banks, intermediary financial institutions, or blockchain networks involved in processing your withdrawal may also deduct fees, resulting in you receiving less than the initially requested amount. For example, you might receive $85 CAD from withdrawing $100 CAD because your bank charged a $15 fee.

17.8 Verification Requirements

For security and compliance reasons, we may require additional verification or documentation before processing a withdrawal. Please ensure your Account information is up to date to avoid delays.

18. Sending and Receiving Transfers via EZO Pay

18.1 Overview

EZO Pay enables you to send and receive fiat currency (Canadian Dollars, CAD) between EZO users and certain external parties. This provides a convenient way to transfer money within the EZO ecosystem and to select third-party accounts.

Important: All transfers must comply with Canadian regulations, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

Note: EZO Pay is for fiat currency transfers only. If you wish to send or receive cryptocurrency to or from another person, please refer to the EZO Swap Cryptocurrency Service section.

18.2 Transfer Methods

• EZO-to-EZO Transfers (Fiat): Instantly send and receive CAD between EZO SuperWallets. Both the sender and the receiver must have verified EZO Accounts.
• External Transfers (where available, Fiat Only): You may send or receive CAD from external bank accounts or supported payment providers, provided these accounts belong to verified individuals or entities and comply with applicable regulations.some text
  • Electronic Funds Transfer (EFT)
  • Interac e-Transfer

18.3 Instructions

When initiating a transfer via EZO Pay, follow the in-app prompts carefully:

• Sending Funds: Ensure the recipient’s details (e.g., EZO username or external account details) are accurate and that the recipient is eligible to receive funds.
• Receiving Funds: Provide the sender with the required details. Ensure your EZO Account is verified and active to accept incoming funds.

Once submitted and confirmed, the funds will move from the sender’s EZO SuperWallet to the recipient’s designated account.

Please verify all details before completing the transaction to avoid delays or reversals.

18.4 Currency Information

All EZO Pay transfers are conducted in CAD. If you hold funds in another currency, EZO will convert them to CAD before sending. Exchange rates fluctuate and may affect the final amount sent or received. If the receiving bank or wallet is denominated in a different currency, that institution may also perform a currency exchange and charge fees accordingly.

18.5 Limits

We may impose limits on the amount you can send or receive at one time or over a certain period. These limits may change periodically. The most up-to-date information on EZO Pay limits is available in the app or FAQ.

18.6 Processing Time

We understand the importance of timely payments. We aim to process deposits promptly. However, processing times vary based on the funding method and third-party providers:

• EZO-to-EZO Transfers: Typically instant.
• Interac e-Transfers: Usually within 30 minutes.
• Bill Payments & EFTs: Typically 1–2 business days.

Note: A business day is any day other than a weekend or a public holiday in Canada.

18.7 Fees

We aim to provide our payment and withdrawal services with the lowest possible fees. However, some methods of withdrawal, including certain fiat withdrawals or cryptocurrency transfers, may incur costs for us. Where applicable, we may pass this cost on to you as a markup to cover operational expenses. Any applicable fees will be displayed in the EZO app before you confirm a payment. You can also view our current fees on our Fees Page.

Please note that other banks, intermediary financial institutions, or blockchain networks involved in processing your withdrawal may also deduct fees, resulting in you receiving less than the initially requested amount. For example, someone might receive $85 CAD from your transfer of $100 CAD because their bank charged a $15 fee.

18.8 Verification Requirements

For security and compliance reasons, we may require additional verification or documentation before processing a transfer. Please ensure your Account information is up to date to avoid delays.

19. Issues with Payment Processing

We always strive to process your payments accurately and promptly, but sometimes issues may arise that cause a payment to be delayed or not received by the intended recipient.

19.1 What to Do in Case of a Mistake

If something has gone wrong and the person you paid, or the person who paid you, is in Canada, please notify us via email at info@ezo.app no later than 1 month after the payment date.

If the funds were not received into the account you sent them to due to an error on our part, we will refund the payment back into your Account.

If we received a payment on your behalf but the funds were not credited to your Account on time, we’ll immediately credit your Account with the amount of the payment.

Please note that we are not liable for delays, processing times, or errors caused by factors beyond our control, including but not limited to issues with payment service providers, financial institutions, or network delays. 

These rules also do not apply to currency exchanges, which may be subject to fluctuations and additional processing times.

19.2 What to Do in Case You Have Made a Mistake

Always double-check that you have entered the correct details for the person or Account you wish to pay before making a payment. It’s advisable to make a small test payment (e.g., $2 CAD) to ensure the Account details are correct. Consider the following:

• Ensure You Know the Recipient: Only make payments to individuals or entities you recognize. If someone contacts you requesting a payment and you’re unsure of their identity or the purpose of the payment, you may be at risk of a scam, and we may not be able to recover the funds for you.
• Contact Information: The contacts displayed in the EZO app are derived from the names and phone numbers saved on your device. These details are not verified by us or any other party. If you’ve saved incorrect information, you may inadvertently send money to the wrong person and risk losing your funds.

We are not responsible if we execute a payment to the person you specified, even if you provided incorrect Account numbers, usernames, or phone numbers by mistake. However, if you request our assistance, we’ll attempt to recover your funds. We may also try to provide you with information about the recipient so you can pursue recovery yourself (if permitted by law). While we’ll make reasonable efforts, we cannot guarantee success in recovering your funds.

Although we may offer “confirmation of payee” services for certain payments, the final decision to proceed with the payment rests with you. These services are intended to help you make informed decisions, but the information is provided by the recipient’s financial institution, not by us, so we cannot guarantee its accuracy. Consequently, neither we nor any third parties involved are responsible for payments made to incorrect Accounts.

Fraud can happen to anyone, so it's important to always be cautious when making transactions. Be sure to verify the recipient's details before sending any payments, and never share sensitive information like passwords or account details with anyone. If something feels suspicious, trust your instincts and double-check before proceeding. Remember, we’ll never ask for your private information through unsecured channels. Stay vigilant to protect yourself from fraud and report any suspicious activity to us immediately.

19.3 Actions We’ll Take If We, or Others, Made a Mistake

Conversely, if a payment is mistakenly credited to your Account, we may reverse the payment or place a hold on it. If we pre-fund a payment into your Account and the payment fails to arrive, we may also reverse the payment or place a hold on it.

We can take these actions even if you’ve already spent part of the funds. If the person who mistakenly made the payment initiates legal action to recover their funds, we may need to share your information with them.

For these reasons, it’s important to regularly review your Account to ensure that everything is accurate.

20. Exchange Rate

You can always view our live exchange rates in the EZO app.

Once we’ve completed a currency conversion, your transaction history in the EZO app will display the exchange rate used.

Please be aware that exchange rates may fluctuate between the time you request a currency exchange and the time we execute the conversion. This means you may receive slightly more or less than expected.

We are not responsible for any losses resulting from currency exchanges.

21. Canceling a Payment, Transfer or Currency Exchange

If a payment or transfer is scheduled to be processed from your Account in the future (such as a recurring payment), you can cancel it via the EZO app at any time before the end of the business day preceding the scheduled payment date.

A business day refers to any day other than a weekend or public holiday in Canada.

You cannot cancel a payment or transfer after it has been made. This means you can’t cancel any payment or transfer you’ve requested to be processed immediately (such as an Instant e-Transfer, EFT transfer, or a currency exchange). However, where possible, we may allow cancellations, in which case we will charge the service fee that we are charged, plus a markup to cover our operations costs.

When you request a fiat currency exchange via EZO Swap, you’ll receive the converted e-money immediately. Once a request is submitted and the exchange is processed, it cannot be reversed or canceled due to market fluctuations. The exchange rate applied at the time of the transaction will be final, and any changes in rates after the fact will not affect the completed transaction.

22. Refused or Delayed Payments

We may refuse or delay a payment (including incoming and outgoing payments) under the following circumstances, but not limited to:

• Legal or Regulatory Compliance: If legal or regulatory requirements prevent us from processing the payment or require us to perform additional checks.
• Violation of Terms: If you’ve breached these Terms in a way that we believe reasonably justifies refusal or delay of your payment.
• Incomplete Information: If we believe your payment instruction is incomplete or doesn’t contain all necessary information.
• Exceeding Limits: If the amount exceeds any applicable limits for your Account. These limits are detailed in our FAQs.
• Insufficient Funds: If there aren’t enough funds in your Account to cover the payment and any associated fees.
• Insolvency Proceedings: If a bankruptcy order is made against you or you’ve entered into an arrangement with your creditors.
• Processing Constraints: If we’re unable, despite reasonable efforts, to process the payment on time.
• Third-Party Restrictions: If a third party prevents us from processing the payment.
• Set-Off Rights: If you owe us money or we intend to exercise our right of set-off as explained below.
• Missing Information: If we’ve requested important information from you and you haven’t provided it.
• Account Suspension: If we’ve suspended your Account.

When we refuse to process a payment, we’ll attempt to notify you.

If possible, we’ll inform you through the app or email that we’ve refused the payment. If you wish to understand why the payment was refused and how to resolve the issue, please contact us via email at info@ezo.app.

We’re not liable for any losses you incur as a result of us refusing or delaying a payment.

23. Account Compromised or Funds Stolen

If you believe someone has unlawfully accessed your Account and stolen funds, please notify us immediately through the email info@ezo.app, but no later than 1 month after the unauthorized transaction occurred. We will refund the stolen amount to your Account if:

• The unauthorized transaction occurred because of an error on our part.
• The payment was made after you informed us that your security details were compromised or if we failed to provide you with a way to report such issues.
• Legal requirements mandated us to prompt you for certain confirmations when authorizing the payment, and we did not comply.

However, we will not refund any money if you have acted fraudulently or if you intentionally or negligently failed to keep your security details such as credentials (unless you informed us before the unauthorized transaction occurred). For example, if you shared your EZO Systems credentials with someone and they made a payment without your knowledge, we are not obligated to refund you.

24. Blocking Your Account

Your financial security is paramount to us. We may prevent you from making payments from your Account or accessing your Account if we have reasonable concerns about its security or suspect unauthorized or fraudulent use.

We may also need to block your Account to comply with legal and regulatory obligations.

We will inform you through email before or as soon as possible after we block your Account. We will also explain why we’ve taken this action unless doing so would compromise security measures or violate the law.

25. When Could Your Account Be Suspended or Closed

25.1 Closing Your Account Without Notice

In certain exceptional circumstances, we may immediately suspend or close your Account, including access to other EZO services such as currency exchange or cryptocurrency features. Exceptional circumstances may include, but are not limited to:

• Suspected fraudulent or criminal activity on your part.
• Failure to provide required information or suspicion that the information provided is false or misleading.
• Significant or repeated violations of these Terms or without remedying the issue within a reasonable time after notification.
• Belief that your use of the EZO app is harmful to our software, systems, or hardware.
• Concerns that your continued use of your Account could damage our reputation or goodwill.
• Disrespectful or abusive behavior toward our support staff, such as harassment or use of offensive language.
• Failure to repay funds you owe us within a reasonable period after a request.
• If you’ve been declared bankrupt.
• Any legal, regulatory, court or ombudsman obligation that requires us to suspend or close your Account.

If we close your Account under exceptional circumstances, you will only be able to:

• Convert funds into CAD.
• Transfer money to an external bank account in your name.

You will not be able to:

• Deposit funds.
• Convert funds.
• Use the EZO Swap Cryptocurrency service.
• Receive Incoming payments. They will be rejected and returned to the sender.

We may also decide to suspend or close your Account for other reasons. In such cases, we aim to notify you through email at least one month in advance.

Closing your Account may also terminate any other agreements you have with us. For more information, please contact us.

25.2 Closing Your Account With Notice

• We will usually give you one month's notice to withdraw any remaining balance unless prevented by other reasons.
• From the time we notify you, your access to the app will be limited.
• Existing payment limits and fees will still apply until your Account is closed.
• A minimum transfer amount of $2 CAD applies. If your balance is less than or equal to $2 CAD at the start or during the one-month period, a $2 CAD fee will be automatically charged, and your Account will be permanently closed after the period ends.

25.3 Positive Balance When Closing Your Account

• After the one-month notice period, we will close your Account even if you have a remaining positive balance.
• You will still owe us any amounts due from when your Account was active.

26. Access Your Funds After Closing Your Account

For six years after your Account has been closed, you can:

• Contact our customer service at info@ezo.app to request any remaining funds.
• If you still have app access, you may be able to withdraw funds through the app.

26.1 Withdrawal Options After Account Closure

We may transfer funds to another bank account in CAD. If you need to exchange currency before withdrawing, you can only convert to CAD and standard exchange fees will apply. If you request a transfer in a different currency, we will convert it using the current exchange rate and deduct any applicable fees.

Payment limits and fees still apply. A minimum transfer fee of $2 CAD applies to any transfer you request.

26.2 Administration Fee

If you still have a positive balance after your Account is closed, we may charge an administration fee. This fee covers the cost of maintaining your closed Account. We will notify you before charging this fee, allowing you the opportunity to withdraw your remaining funds.

We may continue to charge the administration fee until:

• You withdraw all remaining funds.
• Your balance reaches zero.

This fee is in addition to any other fees and limits mentioned above.

27. EZO Swap Cryptocurrency Service

Important Note: The following Terms and conditions outline the operation of the EZO Swap service. Please read them carefully. By using EZO Swap, you agree to these Terms.

27.1 Description of EZO Swap Service

EZO Swap is a service that facilitates the buying and selling of cryptocurrencies as an on-ramp, off-ramp and swap solution. EZO Systems does not custody any cryptocurrency assets on the platform. The service operates as follows:

27.1.1 On-Ramp (Buying Cryptocurrency):

1. The user deposits fiat currency (initially only CAD) into their EZO Account.
2. The user specifies their personal cryptocurrency wallet address where they wish to receive the cryptocurrency assets.
3. Upon submission of a buy order, the purchased cryptocurrency, minus the agreed-upon fees, is sent directly on-chain to the user’s specified wallet address.
4. Ownership, possession, and control of the cryptocurrency are transferred to the user without delay.

Optional Direct Deposit Feature:

EZO Swap offers an optional feature that allows users to deposit funds directly from an external bank account via Electronic Funds Transfer (EFT) or e-Transfer (Interac). As soon as EZO Swap receives the funds from the external account, the cryptocurrency purchase is executed, and the assets are sent to the user’s specified wallet address, minus the agreed-upon fees.

27.1.2 Off-Ramp (Selling Cryptocurrency):

1. The user sends cryptocurrency from their personal wallet to a designated address provided by EZO Swap.
2. Once EZO Swap confirms receipt of the cryptocurrency, the equivalent fiat amount, minus the agreed-upon fees, is immediately credited to the user's EZO Account.
3. The user can then use or withdraw the fiat funds from their EZO Account as desired.

Optional Direct Withdrawal Feature: 

EZO Swap offers an optional feature that allows users to send the fiat amount, minus the agreed-upon fees, directly to an external bank account via Electronic Funds Transfer (EFT)  or e-Transfer (Interac). This option can be selected during the off-ramp process.

27.1.3 Crypto-to-Crypto Swap (Exchanging Cryptocurrency):

1. The user specifies the cryptocurrency they wish to exchange, the cryptocurrency they wish to receive and provides their personal cryptocurrency wallet address for the receiving asset.
2. Upon submission of the Swap transaction, the user sends the cryptocurrency they wish to exchange from their personal wallet to a designated address provided by EZO Swap.
3. Once EZO Swap confirms receipt of the cryptocurrency, the purchased cryptocurrency is sent directly on-chain to the user’s specified wallet address.
4. Ownership, possession, and control of the newly acquired cryptocurrency are transferred to the user without delay.

27.2 Agreement When Purchasing Cryptocurrency via EZO Swap

By clicking “Buy,” the user agrees to the provided exchange rate and confirms the purchase.

Users acknowledge and accept that cryptocurrency transaction broadcasting and confirmation may be delayed. EZO Systems is not liable for any damages resulting from such delays.

When purchasing cryptocurrency via EZO Swap, we will charge gas fees (“miner fees” or “network fees”) and a markup to cover our operations costs to process the transaction on your behalf. These fees are calculated at our discretion, but we will always inform you of the fees before or at the time you authorize the transaction. A breakdown of all fees associated with your transaction will be provided on the checkout page. This includes confirming that the cryptocurrency being sent to your external wallet is compatible with the wallet address and any required additional features (e.g., Destination Tag or Memo) needed to complete the transaction.

Non-payment or insufficient gas fees may result in the transaction remaining in a pending state, outside of EZO Systems’ control, and we are not liable for any delays or losses caused by errors in transaction initiation. Once the transaction is submitted to the blockchain network, it will remain unconfirmed for a period until sufficient confirmations are received. While in this pending state, the cryptocurrency will not appear in your wallet balance or be available for use.

We reserve the right, at our sole discretion, to impose quantity limits on orders placed through our website.  We do not hold any responsibility for fluctuations in cryptocurrency value or any potential or actual losses you may incur as a result of using our services.

We also reserve the right to refuse or cancel any pending cryptocurrency transactions if required by law, regulation, or authorities, particularly in cases of suspected money laundering, terrorist financing, fraud, or any other financial crimes.

27.3 Agreement When Selling Cryptocurrency via EZO Swap

When selling, the cryptocurrency exchange rate for an invoice is locked when the unconfirmed transaction sent to the cryptocurrency wallet address provided by EZO is detected on the blockchain. 

It is the user’s responsibility to ensure that a sufficient transaction fee is included, so that our node detects the transaction.

If a cryptocurrency payment is made after a sell order has been canceled or to a cryptocurrency address linked to a previously canceled order, EZO Systems reserves the right to refund the payment at its discretion. In most cases, we will likely deposit the received cryptocurrency amount in fiat currency in your Account, as sending the funds back to the cryptocurrency wallet involves a gas fee. However, we may choose to refund the cryptocurrency directly back to the wallet if we deem it the best option to protect us. In such cases, the user must contact our Support Team. It is the user’s responsibility to ensure that cryptocurrency payments are sent to the correct cryptocurrency address associated with an active order invoice.

Once a cryptocurrency transaction sent to the cryptocurrency wallet address provided by EZO receives the required block confirmations on the blockchain, ownership of the cryptocurrency is transferred to EZO Systems, and they are considered sold at that point. By selling cryptocurrency to us, the user agrees to transfer ownership of the cryptocurrency once the transaction is confirmed on the blockchain.

As soon as your deposit is detected by our systems , it will appear on your dashboard. However, please note that your balance won't be instantly usable. 

Below are the block confirmation requirements for different networks:

Once your transaction is confirmed and credited, you will receive a notification, and your funds will then be available for use. If you experience a delay exceeding 10 minutes, please reach out to us at our support page at https://ezo.app/contact, so we can assist with your deposit manually.

When selling cryptocurrencies through EZO Swap, gas fees may also apply to ensure the proper execution of your transaction. You or the third party sending cryptocurrencies from an external wallet to the address provided by EZO Swap for the off-ramp or swap (the sender) is responsible to correctly initiate the transaction, including paying any applicable gas fees.

The transaction will remain pending on the blockchain until sufficient confirmations are received, and fiat funds will not be credited to your EZO Account until the transaction is confirmed. EZO Systems is not responsible for delays or losses caused by insufficient gas fees or errors in the transaction initiation.

Please note that cryptocurrency refunds are not available.

We reserve the right, at our sole discretion, to impose quantity limits on orders placed through our website.  We do not hold any responsibility for fluctuations in cryptocurrency value or any potential or actual losses you may incur as a result of using our Services.

We also reserve the right to refuse or cancel any pending cryptocurrency transactions if required by law, regulation, or authorities, particularly in cases of suspected money laundering, terrorist financing, fraud, or any other financial crimes.

27.4 Use of Supported Cryptocurrencies Only

You must not attempt to send or request, or receive any cryptocurrency that is not supported by EZO Systems. We assume no responsibility or liability for any attempts to use your Account with unsupported cryptocurrencies or for sending a supported asset to an incompatible wallet address. Any cryptocurrencies transmitted in error will be permanently lost. You acknowledge and agree that EZO Systems is not responsible for, nor liable for, any unsupported asset sent to a wallet associated with your EZO Account. If you send an unsupported asset to a wallet associated with your EZO Account, that asset will be irretrievable.

For certain lost assets, EZO Systems may, at its sole discretion, offer you the option to attempt recovery. We may charge fees to process the recovery attempt, and these fees will be determined at our discretion. You will be notified of any applicable fees before or at the time of authorizing the recovery attempt. Please note, the actual amount recovered may differ from the estimated recovery amount. EZO Systems does not assess the authenticity, safety, or security of unsupported assets, and we are not liable for any loss incurred during the recovery attempt or the subsequent use of any recovered asset.

When initiating an Inbound Transfer, you confirm that you are transacting in a supported cryptocurrency that matches the wallet address provided. For example:

• If you choose an Ethereum wallet address to receive cryptocurrencies, you confirm that you are only transferring Ethereum, not other assets like Bitcoin or Ethereum Classic.
• If you choose a Bitcoin wallet address, you confirm that you are only transferring Bitcoin, not other assets such as Bitcoin Cash or Ethereum.

EZO Systems may, at its sole discretion, discontinue support for any cryptocurrency. If required by applicable law, EZO Systems will provide you with the minimum advance notice mandated by law or regulatory authorities. This notice will be sent via email to the address associated with your EZO Account to inform you of the termination of support for that asset.

27.5 User Wallet Responsibility

You are responsible for providing accurate and valid wallet addresses for cryptocurrency transactions. EZO Systems is not liable for funds sent to incorrect wallet addresses. You must ensure that you have sole control over the wallets.

Users should be able to provide proof that they control the wallets used to transact with EZO Swap if requested.

27.6 No Custody of Cryptocurrency Assets

EZO Systems does not hold, store, or custody any cryptocurrency assets on behalf of users. All cryptocurrency transactions are executed in a manner that transfers assets directly between EZO Swap and your personal wallet.

27.7 Immediate Delivery and Settlement

On-ramp and Crypto-to-Crypto Swap transactions conducted through EZO Swap result in the immediate transfer of ownership, possession, and control of cryptocurrency assets to you. The cryptocurrency is sent to your wallet and the transfer is recorded on the relevant blockchain without undue delay. 

For off-ramp transactions, fiat currency is credited to your EZO Account promptly after confirmation of the cryptocurrency transfer.

27.8 User Risks and Responsibilities

If you use the EZO Swap Cryptocurrency service, you acknowledge that you are solely responsible for the security of your personal wallets. After the cryptocurrency is transferred to your wallet, EZO Systems holds no ownership, possession, or control over the assets.

27.9 Compliance with Applicable Laws

You agree to use EZO Swap in compliance with all applicable laws and regulations, including those related to anti-money laundering (AML) and counter-terrorist financing (CTF). EZO Systems reserves the right to request additional information or documentation from you to comply with legal and regulatory obligations.

27.10 Cryptocurrency OTC Desk

EZO Systems may offer an over-the-counter (OTC) desk for larger cryptocurrency transactions. Terms and conditions specific to OTC transactions may require additional agreements.

27.11 Limitations of Service

EZO Swap does not offer margin trading, leveraged trading, or any form of derivative trading. The service is limited to the immediate buying and selling of cryptocurrencies without retaining custody or control over user cryptocurrency assets post-transaction.

27.12 No Investment Advice

EZO Systems does not provide investment advice or recommendations regarding the purchase or sale of any cryptocurrencies. You should conduct your own research and consider your personal circumstances before engaging in any cryptocurrency transactions.

27.13 Risks Associated with Cryptocurrency Transactions

Engaging in cryptocurrency transactions through EZO Swap involves significant risks that you should carefully consider. Cryptocurrencies are highly volatile assets, and their market values can fluctuate dramatically within short periods. This volatility may result in substantial losses, potentially including the loss of your entire investment.

Since EZO Systems operates on a non-custodial basis and does not hold or manage cryptocurrency assets on your behalf, you are solely responsible for the security and management of your personal cryptocurrency wallets. If you lose access to your wallet or private keys, or if they are compromised, you may permanently lose access to your cryptocurrencies. EZO Systems cannot recover lost assets and is not liable for any losses arising from unauthorized access to your wallets or mismanagement of your security credentials.

Blockchain networks are subject to various risks, including but not limited to technical glitches, network congestion, and potential forks or changes in protocol. These issues can lead to delays, disruptions, or failures in the processing of your transactions. Additionally, regulatory actions or changes in laws may adversely affect the use, transfer, or value of cryptocurrencies.

By using EZO Swap, you acknowledge and accept these risks. You agree that EZO Systems is not responsible for any losses you may incur due to market volatility, technical issues, security breaches, or regulatory changes. We strongly recommend that you carefully assess your financial situation, conduct thorough research, and consider seeking advice from a qualified financial advisor before participating in cryptocurrency transactions.

28. Liability of EZO Systems

We will make reasonable efforts to ensure our services are uninterrupted and accessible. However, we cannot guarantee that services will always be available or free from errors. We rely on third parties for certain services, which can sometimes cause disruptions. We will always do our best to resolve any issues, regardless of the cause.

You are solely responsible for conducting your own due diligence and for any actions taken while using our services.

We are not liable for losses resulting from failure to meet our obligations for payments into and out of your Account due to:

• Your breach of these Terms or unlawful actions.
• Legal or regulatory requirements.
• Unforeseeable events beyond our control that were unavoidable.

28.1 For Consumer Users

EZO Systems is intended for domestic and private use only. You agree not to use our site for any commercial or business purposes, and we are not liable for any loss of profit, business loss, business interruption, or loss of business opportunity.

If defective digital content we have supplied damages your device or digital content due to our failure to use reasonable care and skill, we will either repair the damage or compensate you. However, we are not liable for damage you could have avoided by following our advice to apply a free update or for damage caused by you failing to follow installation instructions or meet the minimum system requirements advised by us.

28.2 Release of EZO Systems

If you encounter a dispute with one or more users of the EZO services (excluding EZO Systems itself), you agree that neither we nor our affiliates, joint ventures, service providers, nor any of our respective officers, directors, agents, employees, or representatives will be responsible for any claims, demands, or damages (whether direct, indirect, actual, or consequential) arising out of or related to such disputes.

28.3 Indemnification

You agree to indemnify and hold harmless EZO Systems, its affiliates, joint ventures, service providers, and each of their respective officers, directors, agents, employees, and representatives from any costs (including legal fees, fines, or penalties imposed by a regulatory authority) incurred in relation to claims, demands, or damages resulting from your breach of this Agreement, our enforcement of this Agreement, or your violation of any law, rule, regulation, or the rights of any third party. This includes but is not limited to, these Terms.

28.4 Limitation of Liability

EZO Systems’ total liability to you for any single claim or series of connected claims arising from a breach of this Agreement is limited to the lesser of the total value of fiat held in your Account at the time of the breach, or the value of the specific transaction in question. If the claim relates to a specific transaction, the liability will be further limited to the value of that transaction.

28.5 Limitation of Loss

In addition to the liability cap outlined in Limitation of Liability:

EZO Systems, its affiliates, and service providers, as well as their respective officers, directors, agents, employees, and representatives, are not liable for any loss of profits, expected revenue, anticipated trading gains, or any actual or hypothetical trading losses, whether direct or indirect, even if we were aware or should have been aware of the possibility. We are also not liable for any damages related to cryptocurrencies that are not supported. 

For example, if you claim we failed to process a cryptocurrency transaction correctly, any damages you are entitled to are limited to the lesser of the total value of the Supported cryptocurrencies and fiat involved in the transaction or the amount in your EZO Account, excluding any lost profits or trading losses.

We are not liable for any loss of reputation, goodwill, business opportunities, customers, contracts, revenue, or actual or anticipated savings, whether direct or indirect, even if we were aware or should have been aware of the possibility.

We are not responsible for any loss of use of hardware, software, or data, nor for any data corruption. This includes losses resulting from inaccurate or missing cryptocurrency price data, errors or delays in data transmission, viruses or malicious software obtained from accessing our website or services, system glitches or bugs, or any actions taken on your EZO Account, such as suspensions.

We are not liable for any breach of this Agreement, including delays, service interruptions, or failures in performance, when such breaches result directly or indirectly from abnormal and unforeseeable circumstances beyond our control, where the consequences could not have been avoided despite reasonable efforts. Additionally, we are not liable for breaches that occur due to the application of mandatory legal requirements.

We are not liable for any loss or damage that does not directly result from a breach of this Agreement, regardless of whether you can prove such loss or damage. 

We are only liable for foreseeable losses. If we breach this Agreement, we are only responsible for losses that could have been anticipated when the Agreement was made.

28.6 Limitation of Liability Exceptions

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.

29. No Warranties

The EZO services, EZO Platform, and website are provided on an “as is” and “as available” basis, without any guarantees regarding their availability. To the fullest extent permitted by applicable law, we make no implied warranties, including but not limited to, warranties of title, merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that access to the website, any EZO services, or the materials provided will be continuous, uninterrupted, timely, or error-free.

Any materials, information, opinions, projections, or estimates made available through the website are for informational purposes only, are not intended as advice which you should rely on and are subject to change without notice. You are responsible for independently evaluating the relevance, timeliness, accuracy, adequacy, and commercial value of the materials provided. Therefore, no warranty is given by EZO Systems, and we accept no liability for any loss arising, directly or indirectly, from your reliance on any information, opinions, projections, or estimates presented through the website.

The EZO services, platform, and website do not provide specific investment, tax, or legal advice, nor do they offer recommendations regarding the suitability of any cryptocurrency or product. They also do not constitute financial product advice or an invitation to buy, sell, or trade cryptocurrencies. We encourage you to seek independent financial, legal, regulatory, or tax advice before using the EZO services. If you choose not to seek such advice, you should carefully consider whether the services are appropriate for your needs.

While we strive to keep the information on EZO Systems updated, we make no representations, warranties, or guarantees, whether expressed or implied, about the accuracy, completeness, or currentness of the content.

We will make reasonable efforts to process transactions in a timely manner. However, EZO Systems makes no guarantees regarding the time required to complete transactions, as many factors beyond our control may affect processing times.

Except for the express statements outlined in this Agreement, you acknowledge and agree that you have not relied on any other representations, whether written or oral, regarding your use of the EZO services or platform.

29.1 Access & Availability

Access to EZO services may be degraded or unavailable during periods of significant market volatility or high transaction volume. This could limit your ability to access your EZO Account or use the services, including the ability to initiate or complete transactions, and may result in delayed support response times.

While we strive to provide you with reliable service, we do not guarantee uninterrupted access to the website or EZO services. We also do not guarantee that any transaction will be executed, accepted, recorded, or remain open, or that your EZO Account will be continuously accessible.

Please note that customer support response times may be delayed during periods of high volatility or volume, especially for non-urgent matters.

Under no circumstances shall EZO Systems be liable for any damages arising from service interruptions, delays in transaction processing, inability to use our site, use or reliance of any content displayed on EZO Systems, execute transactions, or delayed customer support response times. For example, if you are temporarily locked out of your EZO Account, the value of your currencies may decrease before access is restored. EZO Systems is not responsible for any losses you may suffer due to changes in currency prices during such periods.

30. Owing Money to EZO Systems

Managing your Account responsibly is important to ensure smooth transactions. Below, we outline what happens if you owe money to EZO Systems and the steps we may take to recover any outstanding amounts.

If you’re experiencing financial difficulties, please contact us proactively via the email info@ezo.app for assistance.

You are not permitted to overdraw your Account (make payments exceeding your balance). If your balance becomes negative (e.g., due to fees), you must immediately add funds to bring it back to zero or positive. If you fail to do so, we may, without notice, recover the amount you owe from:

• Any other Accounts you hold with us.
• Any funds we are due to pay you.
• Deduct the owed amount from your base currency or equivalent value in another currency in your Account.

This is known as our “right of set-off.”

If you do not have sufficient funds, we may recover the amount by other means and will notify you before doing so. These include, but are not limited to:

• Engaging a debt collection agency.
• Initiating legal proceedings.
• Reporting to credit bureaus or fraud prevention agencies, where permitted.
• Selling or transferring the debt to a third party.

We may charge you for the reasonable costs incurred in these actions. Additional fees may include:

• Funding surcharge costs.
• Increased foreign exchange markups during weekends.
• Costs associated with hiring a debt collection agency.
• Our legal expenses.

You may be responsible for paying taxes or costs associated with payments you make or receive through your Account that we are not obligated to collect. This may cause your balance to become negative. Please ensure you are aware of any such obligations.

31. Your Liability for Our Losses

If you have breached these Terms and caused us to incur losses:

• You are responsible for any losses we suffer due to your actions (we will strive to minimize these losses).
• If your actions cause us to lose profits, you may be liable for those losses, but not if it results in us being compensated twice for the same loss.
• You are also responsible for any reasonable legal costs arising from our losses.

32. Complaints

We always aim to provide excellent service, but we recognize that issues may arise. If you’re dissatisfied with our service, we’ll work to address your concerns. If you have a complaint, please contact us.

‍32.1 How to File a Complaint

‍You can contact us by emailing us at info@ezo.app. Please provide:

• Your full name.
• The phone number and email address associated with your Account.
• Details about when the problem occurred.
• How you would like us to resolve the issue.

We will investigate your complaint and respond via email. Our communications will typically be in English or in French if you request it.

33. Data Privacy and Protection

We collect information about you to provide our services. For more details on how we use your personal data, please refer to our Privacy Policy.

By entering into this Agreement, you acknowledge that we will collect, process, and store your personal information. This does not affect any rights or obligations under data protection laws.

34. Intellectual Property of EZO Systems

Unless stated otherwise, we own all intellectual property rights in our products, services (including content in our app and website, logos, and designs) and in the material published on it. These works are protected by copyright laws and treaties. All rights are reserved. You must not use our intellectual property as your own, except to use our products and services as intended. You must not reverse-engineer any of our products.

EZO.APP, EZO SuperWallet, EZO Swap, EZO Pay, EZO Earn, EZO Business and other products launched by EZO Systems are trademarks of EZO Systems.

You may print or download extracts of any page(s) from EZO Systems for your personal use and may draw the attention of others within your organization to content on our site.

You must not modify any printed or downloaded materials in any way and must not use any illustrations, photographs, video or audio sequences, or graphics separately from accompanying text.

Our status (and that of any identified contributors) as the authors of content on EZO Systems must always be acknowledged.

You must not use any content from our site for commercial purposes without obtaining a license from us or our licensors.

If you breach these Terms by printing, copying, or downloading any part of EZO Systems, your right to use our site will cease immediately, and you must, at our discretion, return or destroy any copies of the materials you have made.

35. Legal Information

This Agreement is between you and us only; no other parties have rights under it. The Agreement is personal to you, and you may not transfer any rights or obligations to anyone else. This Agreement ends when your Account is closed.

We may transfer any of our rights or obligations under this Agreement if we reasonably believe it will not have a significant negative impact on your rights or if required by law or regulation.

If these Terms are translated into another language, the translation is for reference only, and the English version will prevail.

The EZO app may display features and content from third-party services, which include intellectual property not owned by us. For example,  if the app integrates with OpenWeather for weather data, the OpenWeather Terms of Service and Privacy Policy would apply to your use of those features.

If you breach this Agreement and we do not enforce our rights immediately, this does not prevent us from enforcing those or any other rights later, even after your Account has been closed.

35.1 Applicable Law and Jurisdiction

35.1.1 For Consumer and Enterprise Users

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

If you wish to initiate legal proceedings against us, the courts of the Province of Quebec have exclusive jurisdiction over any matters relating to these Terms.

If you have any questions or concerns regarding these Terms and conditions, please contact us at info@ezo.app.

36. Last Review

These Terms and Conditions were last reviewed on 2024-12-12.